Register free for our breaking news email alerts with analysis and cutting edge commentary from our award winning team. Registration only takes a minute.

The UK's least and most popular banks

An independent survey rates the quality of service among the UK's 14 leading lenders.

An independent survey carried out between September and June has rated the quality of service among the UK's leading lenders. 

Competition and Markets Authority appointed BDRC to carry out the study, which is designed to help customers and businesses judge quality in the banking sector. 

SME customers with business current accounts were asked how likely they would be to recommend their provider, their provider’s online and mobile banking services, services in branches and business centres, SME overdraft and loan services and relationship/account management services to other SMEs.

The results show the proportion of customers of each provider who said they were ‘extremely likely’ or ‘very likely’ to recommend each service.

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

An independent survey carried out between September and June has rated the quality of service among the UK's leading lenders. 

Competition and Markets Authority appointed BDRC to carry out the study, which is designed to help customers and businesses judge quality in the banking sector. 

SME customers with business current accounts were asked how likely they would be to recommend their provider, their provider’s online and mobile banking services, services in branches and business centres, SME overdraft and loan services and relationship/account management services to other SMEs.

The results show the proportion of customers of each provider who said they were ‘extremely likely’ or ‘very likely’ to recommend each service.

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

14: RBS - 47% 

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

13: Clydesdale Bank - 50% 

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

12: The Co-operative Bank - 51% 

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

11: TSB Bank - 51% 

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

10: Allied Irish Bank - 51% 

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

9: HSBC - 51% 

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

8: Yorkshire Bank - 53% 

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

7: Bank of Scotland - 54% 

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

6: Natwest Bank - 57% 

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

5: Lloyds Bank - 61% 

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

4: Barclays Bank - 62% 

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

3: Santander - 66% 

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

2: Metro Bank - 73% 

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.

1: Handelsbanken - 84% 

Leave a comment!

Please sign in or register to comment. It is free to register and only takes a minute or two.
Citywire TV
Play Hugh Young: the buck stops with me on Asia recovery

Hugh Young: the buck stops with me on Asia recovery

The Veteran Asia Pacific fund manager discusses how he is going to improve the performance of Aberdeen Standard Asia Focus and the other investment trusts run by his team.

Play Tim Steer: fund managers will have to get 'stuck in'

Tim Steer: fund managers will have to get 'stuck in'

The second part of our film with former Artemis and New Star fund manager Tim Steer looks at how his profession has evolved over the past two decades.

2 Comments Play Tim Steer: how to spot a stock disaster coming

Tim Steer: how to spot a stock disaster coming

The former Citywire AAA-rated fund manager has written a book on 22 stock disasters and how forensic examination of annual reports could have spotted them coming.

Read More
Your Business: Cover Star Club

Profile: 'Growing pains' - inside a boutique profit battle

2 Comments Profile: 'Growing pains' - inside a boutique profit battle

South London-based Fowler Drew has moved back into the black after spending a couple of years in the red

Wealth Manager on Twitter