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The UK's least and most popular banks

An independent survey rates the quality of service among the UK's 14 leading lenders.

An independent survey carried out between September and June has rated the quality of service among the UK's leading lenders. 

Competition and Markets Authority appointed BDRC to carry out the study, which is designed to help customers and businesses judge quality in the banking sector. 

SME customers with business current accounts were asked how likely they would be to recommend their provider, their provider’s online and mobile banking services, services in branches and business centres, SME overdraft and loan services and relationship/account management services to other SMEs.

The results show the proportion of customers of each provider who said they were ‘extremely likely’ or ‘very likely’ to recommend each service.

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An independent survey carried out between September and June has rated the quality of service among the UK's leading lenders. 

Competition and Markets Authority appointed BDRC to carry out the study, which is designed to help customers and businesses judge quality in the banking sector. 

SME customers with business current accounts were asked how likely they would be to recommend their provider, their provider’s online and mobile banking services, services in branches and business centres, SME overdraft and loan services and relationship/account management services to other SMEs.

The results show the proportion of customers of each provider who said they were ‘extremely likely’ or ‘very likely’ to recommend each service.

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14: RBS - 47% 

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13: Clydesdale Bank - 50% 

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12: The Co-operative Bank - 51% 

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11: TSB Bank - 51% 

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10: Allied Irish Bank - 51% 

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9: HSBC - 51% 

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8: Yorkshire Bank - 53% 

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7: Bank of Scotland - 54% 

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6: Natwest Bank - 57% 

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5: Lloyds Bank - 61% 

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4: Barclays Bank - 62% 

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3: Santander - 66% 

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2: Metro Bank - 73% 

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1: Handelsbanken - 84% 

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