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The top 20 most complained about investment firms

The FCA has revealed the most complained about firms in the first half

The Financial Conduct Authority today revealed its biannual listing of the most complained about firms in the UK in the second half of 2018. 

The data showed the number of complaints decreased by 5%, falling from 4.13 million to 3.91 million.    

PPI continued to be the most complained about product, making up 40% of all complaints. 

Within the total complaints there were a number of investment complaints, with serving problems at two major platform providers responsible for a large number of these.  

Read on for the top 20 complained about investment firms, including an unexpected new entrant in the number one slot.

 

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The Financial Conduct Authority today revealed its biannual listing of the most complained about firms in the UK in the second half of 2018. 

The data showed the number of complaints decreased by 5%, falling from 4.13 million to 3.91 million.    

PPI continued to be the most complained about product, making up 40% of all complaints. 

Within the total complaints there were a number of investment complaints, with serving problems at two major platform providers responsible for a large number of these.  

Read on for the top 20 complained about investment firms, including an unexpected new entrant in the number one slot.

 

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20 – Royal London

Number of complaints opened: 850 

(H1 2018 ranking: 18)

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19 – M&G Securities

Number of complaints opened: 926

(20)

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18 – Santander UK

Number of complaints opened: 959

(11)

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17 – Santander ISA Managers ltd

Number of complaints opened: 965

(no change)

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16 – Bank of Scotland

Number of complaints opened: 966

(19)

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15 – Scottish Widows

Number of complaints opened: 967

(20)

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14 – Lloyds Bank

Number of complaints opened: 992

(13)

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13 – Halifax Share Dealing

Number of complaints opened: 1,031 

(no change)

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12 – Phoenix

Number of complaints opened: 1,037

(no change)

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11 – Invesco

Number of complaints opened: 1,397 

(prior 18)

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10 - HSBC

Number of complaints opened: 1,543 

(no change)

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9 – Interactive Investor

Number of complaints opened: 1,594

(prior 26)

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8 – Hargreaves Lansdown

Number of complaints opened: 1,801

(7)

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7 – Barclays Bank

Number of complaints opened: 2,132

(1)

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6 – Fidelity

Number of complaints opened: 2,347

(5)

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5 – Equiniti

Number of complaints opened: 3,261

(4)

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4 – Barclays Bank UK Plc

Number of complaints opened: 3,386 

(new placing following ring-fencing)

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3 – Prudential

Number of complaints opened: 3,756 

(2)

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2 – Aviva

Number of complaints opened: 4,546

(3)

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1 – Cofunds

Number of complaints opened: 6,204

(new placing)

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