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The 12 most complained about investment providers

The FCA's bi-annual report showed financial services firms received 3.76 million complaints in the second half of last year.

The Financial Conduct Authority has published its complaints report covering the second half of last year. 

The data showed there were 3.76 million complaints about financial services firms during the period, with payment protection insurance continuing to be the biggest issue. 

However, there was also a significant amount of investment gripes. We highlight the 12 providers that received the highest number of investment complaints. 

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The Financial Conduct Authority has published its complaints report covering the second half of last year. 

The data showed there were 3.76 million complaints about financial services firms during the period, with payment protection insurance continuing to be the biggest issue. 

However, there was also a significant amount of investment gripes. We highlight the 12 providers that received the highest number of investment complaints. 

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12: Phoenix Life Assurance 

Number of  investment complaints: 1,249

Total complaints across group: 5,656

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11: Santander UK 

Number of  investment complaints: 1,320 

Total complaints across group: 180,964

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10: HSBC Bank 

Number of  investment complaints: 1,359 

Total complaints across group: 256,178

 

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9: Lloyds Bank

Number of  investment complaints: 1,412

Total complaints across group: 382,081

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8: Alliance Trust Savings Limited

Number of  investment complaints: 1,534

Total complaints across group: 1,979

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7: Hargreaves Lansdown 

Number of  investment complaints: 1,633

Total complaints across group: 1,839

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6: Phoenix Life Limited

Number of  investment complaints: 1,727

Total complaints across group: 5,052

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5: Financial Administration Services - Fidelity Group 

Number of  investment complaints: 2,022

Total complaints across group: 2,407 

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4: Equinti Financial Services limited 

Number of  investment complaints: 2,957

Total complaints across group: 3,014

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3: Aviva Life Services UK

Number of  investment complaints: 3,006 

Total complaints across group: 13,180

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2: Prudential Assurance Company 

Number of  investment complaints: 3,453 

Total complaints across group: 11,608

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1: Barclays Bank

Number of  investment complaints: 9,136 

Total complaints across group: 434,029

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