So-called 'soft skills' are at the heart of good financial planning practice.
As this week's podcast episode guest puts it, a financial planner has to be able to 'speak their truth with care for the other person'.
Cleona Lira, an IFA at 2plan Wealth Management, discovered the idea of nonviolent communication at a difficult time in her life, and it has since transformed not only her private life but her business too.
In this episode, she explains what it is, why it is important and how you can benefit from it too.
You can listen to this episode in full above, but do not forget to subscribe to our podcast on iTunes and leave us a nice review if you enjoy what we do.