As Standards International's Michelle Hoskin tells Ian Horne in this fifth episode of our Better Business series, processes are among the only opportunities that IFAs get to be 'perfect on purpose'.
That can be a difficult thing to embrace when the profession is already burdened with lots of rules. But as we find out in this episode, spending proper time on process can help your business run much more smoothly.
This episode also features guest IFA Paul Richardson (pictured), who is managing director of Concept Financial Planning.
You can watch the previous four episodes of this series: