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Aviva sets out 'urgent priorities' for adviser platform fixes

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Aviva sets out 'urgent priorities' for adviser platform fixes

Aviva has set out 'urgent priorities' for fixing issues on its platform, including tackling long running problems with clients receiving natural income payments. 

Advisers have been suffering from months of platform disruption following Aviva’s move to FNZ technology in January. Issues with the technology switch have prompted an apology from the chief executive Andy Briggs and the creation of a specialist ‘remediation team’.

In an email sent to advisers, seen by New Model Adviser®, Aviva has now told IFAs some issues are being resolved including the ability to show phased drawdown illustrations on critical yield calculations. Corrections within client reporting, including 'over-inflated gain/loss figures', are also now being shown.

However problems persist for advisers using the platform. Most noticeably some clients did not receive natural income payments in March and April. Aviva said it is an ‘urgent priority’ to resolve this issue. 

Other priorities for the Aviva platform team are to allow bulk switches between models and correcting errors in capital gains tax reports.

An Aviva spokesman said: ‘We are working through the remaining issues and communicating progress against this with advisers via our fortnightly communications.

‘There has been a significant reduction in the number of outstanding issues but we recognise there are still areas which require more work, and which we remain focussed on.’

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